To contact Us, please use our contact form. We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Most internet browsers also enable you to choose whether you wish to disable But even then, it must not unfairly go against what is right Please read this Privacy Policy carefully and ensure that you understand it. Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with the trustees of the Water Direct can help if you're falling behind on your bills. that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003. In this Policy the following terms shall have the following meanings: means an account required to access and/or use certain areas and features of Our Site; means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our What's Water Direct? 2.1 Our Site, www.myworkpension.co.uk, is owned and operated by Trafalgar House Pensions Administration Limited, a limited company registered in England under 11101662, whose registered address is Trafalgar House, Ascent 4, 2 Gladiator Way, Farnborough Aerospace Centre, Farnborough, Hampshire GU14 6XN. We neither assume nor accept responsibility or liability for the content of third party sites. These may include payment processing, search engine facilities, address tracing or identity verification service providers. Thames Water made over a billion pounds in profit last year. improve Our Site, making it a better and more useful experience for you. provided by users will, where it is relevant to any part of Our business so transferred, be transferred along with that part and the new owner or newly controlling party provide any and all information in response to your request free of charge. GMB is a general union - which means that anyone can join us. These Cookies placing of Cookies; however certain features of Our Site may not function fully or as intended. Most internet browsers also enable you to choose whether you wish to disable If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately. By Rachel So | August 3, 2021. tracing or identity verification service providers. Details of the Cookies used by Our Site are set out in section 15, below; means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; means this website, www.myworkpension.co.uk; means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 16 and We will do Our best to solve the problem for you. Specifically, We may use your data for the following purposes: supplying you with email newsletters, alerts and invitations to events that you have subscribed to (you may unsubscribe or opt-out at any time by following the unsubscribe links provided or by emailing us at contactus@thpa.co.uk; With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone, text message and post with information and news on services. Your email address might also be added to this list as a result of to section 15.5 below. This matches well with the outlook for pension schemes which need to take a long-term investment outlook in order to pay pensions for decades to come. 3.2 It is your responsibility to make any and all arrangements necessary in order to access Our Site. 2.2 The operation of Our site does not require oversight by any professional or regulatory body. I do not uphold Mr Ds complaint and no further action is required by the Trustee. Certain features of Our Site depend on Cookies to function. You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (the TPS), the Corporate Telephone Preference Service (the CTPS), and the Mailing Preference Service (the MPS). data that you give to Us via Our Site. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our services. Please refer to Clause 4 for more information. Data provided by users will, where it is relevant to any part of Our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the data for the purposes for which it was originally collected by Us. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. Earlier this month, Pensions Age reported that Thames Water was in talks with unions over the future of its DB schemes, as it plans to close the schemes by March 2020. 7.3.6 any other actions which We deem reasonably appropriate (and lawful). 5.7 Our status as the owner and author of the Content on Our Site (or that of identified licensors or Users, as appropriate) must always be acknowledged. on controlling Cookies. Members were written to by Thames in July laying out all things they may try to do to their pension. involved in legal proceedings, where We are complying with the requirements of legislation, a court order, or a governmental authority. Cookies do lots of different and useful jobs, such as remembering We recommend that you check this page regularly to keep up-to-date. Data developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings. Vauxhall, Greater London . Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving. Details of the Cookies used by Our Site are set out in section 15, below; means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. Please contact Us for more details at contactus@thpa.co.uk, or using the contact details below in In writing: Thames Water Pension Scheme, Trafalgar House, PO Box 119, Blyth, NE24 9EN By telephone: 020 3440 8363 By e-mail: thameswater@thpa.co.uk Thames Water Mirror Image Pension Scheme - Statement of Investment Principles (SIP), Thames Water Mirror Image Pension Scheme - Implementation Statement. on controlling Cookies. We are seeking a new defined contribution (DC) Master Trust pension scheme, which: meets the standards of the Pensions Regulator's Master Trust assurance framework and is seeking or has achieved Master Trust authorisation. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our services. 10.5 We make reasonable efforts to ensure that Our Content on Our Site is complete, accurate, and up-to-date. This Privacy Policy applies only to your use of Our Site. Your consent will not be sought to place these Cookies. Our Site may place and access certain first party Cookies on your computer or device. pension scheme to which you are a member. It sets out the principles governing investment decisions made by or on behalf of the Trustees in the management of the Scheme's assets. Specifically, We may take one or more of the following actions: 7.3.1 suspend, whether temporarily or permanently, your Account and/or your right to access Our Site; 7.3.3 take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach; 7.3.4 take further legal action against you as appropriate; 7.3.5 disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or. email messages containing information of commercial or promotional nature concerning this Application. Lynne Graham, HR director at Thames Water, said: We recently reviewed our pension provider to make sure we have a service which gives our employees value for money and a range of benefits, such as a choice of investment options and simple to use online tools. If you do not accept and agree with this Privacy Policy, you must Pensions Administration Limited, a limited company registered in England under If you have any questions about Our Site or this Privacy Policy, please contact Us by email at contactus@thpa.co.uk, by telephone on 020 3440 Subject to sub-Clause 12.3, We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of Our Site (including the downloading of any Content (including User Content) from it) or any other site referred to on Our Site. and job responsibilities; other financial details such as about any other income, other pension arrangements, bank account details (e.g. 10.3 Insofar as is permitted by law, We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure. Registered office 1st Floor Chancery House, St Nicholas Way, Sutton, Surrey SM1 1JB, Legal and General appoints Pitmans Trustees for DC mastertrust, Marks and Spencer to move to bundled mastertrust ahead of auto-enrolment, Smiths completes 142 million bulk annuity buy-in transaction, NHS Business Services Authority becomes menopause-friendly employer, Suntory Beverage and Food introduces employee volunteering platform, Marks and Spencer invests 57m in retail pay rise, Helen Burgess: Long-term hybrid working plans key for many employers. 8.2 You may not link to any page other than the homepage of Our Site, www.myworkpension.co.uk. The individual pension scheme to which you are a member will have its only Privacy Policy which you should refer to for more information about how your data is managed. Customers whose household income is less than 17,005 (21,749 in London) excluding disability benefits. If you join our team, you'll enjoy a fulfilling career, flexible working arrangements a wider benefits . If you do not agree to comply with and be bound by these Terms and Conditions, you must stop using Our Site immediately. Under the GDPR, no fee is payable and We will We recommend that you check this page regularly to keep up-to-date. the right to ask Us to delete any personal data We hold about you; In certain circumstances, the right to restrict (i.e. understand it. that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003. We have carefully chosen these Cookies and have taken steps to ensure that your privacy is protected and respected at all times. Rights with respect to automated decision making and profiling. Your consent will not be sought to place these Cookies. As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold: The right to be informed about Our collection and use of personal data; The right of access to the personal data We hold about you; The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 16); In certain circumstances, the right to be forgotten i.e. In some cases, the third parties may require access to some or all of your data. Thames Water Pension Scheme in accordance with the requirements of the Pensions Act 1995 (as amended by the Pensions Act 2004). Our Site, www.myworkpension.co.uk, is owned and operated by Trafalgar House Pensions Administration Limited, a limited company registered in England under 11101662, whose registered address is Trafalgar House, Ascent 4, 2 Gladiator Way, Farnborough Aerospace Centre, Farnborough, Hampshire GU14 6XN. It does not extend to any other data held or processed by your pension scheme for any other purposes than for the use of Our Site. Certain of these Cookies may be placed immediately when you 11.3 Our Site is intended for non-commercial use only. By donating today, you could help us answer more calls to our advice line, campaign harder for older people's rights and fair treatment and provide regular friendship calls to people who are desperately lonely. means an account required for a User to access certain areas of Our Site, as detailed in Clause 4; means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site; means this website, www.myworkpension.co.uk and a reference to Our Site includes reference to any and all Content included therein (including User Content, unless expressly stated otherwise); means names, residential addresses, bank account details, marital status, telephone numbers, email address, information about your dependents, contact preferences, next of kin, pension and investment options submitted by Users to Our Site; and. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. The law says we must have one or more of these reasons: A legitimate interest is when we have a business or commercial reason to use your information. Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. You can choose to enable or disable Cookies in your internet browser. Protection Regulation (GDPR); means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended in 2004, 2011 and 2015; and. If any of your information changes at a later date, it is your responsibility to ensure that your Account is kept up-to-date. signing up to this Application or after making a purchase. 7.4 We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that We may take in response to breaches of these Terms and Conditions. Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site. Deep-linking to other pages requires Our express written permission. such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the Deep-linking to other pages requires Our express written permission. Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. All Cookies used by and on Our Site are used in accordance with current UK and EU Cookie Law. We do not require any further consent if you voluntarily submit it, for example, when signing up for an Account or changing any of your personal details. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of Our Site. For more details concerning your rights and remedies as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office. use these Cookies, as detailed below, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually provide any and all information in response to your request free of charge. and job responsibilities; other financial details such as about any other income, other pension arrangements, bank account details (e.g. We will hold your personal information on our systems for as long as is necessary for Us to provide benefits to you or your dependants on behalf of the It does not extend to any websites that are linked to from Our Site (whether We provide those links or whether they are shared by other users). 16.1 We may alter these Terms and Conditions at any time. The deal means that members under the previous defined contribution (DC) scheme run by Thames Water, will now reap the benefits of being under a new master trust run by insurance organisation Aon. In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes. Steps We take to secure and protect your data include: access to data being restricted to authorised personnel; and. The analytics service(s) used by this Website use(s) the following Cookies. Specifically, We may use your data for the following purposes: supplying you with email newsletters, alerts and invitations to events that you have subscribed to (you may unsubscribe or opt-out at any time by following the unsubscribe links provided or by emailing us at contactus@thpa.co.uk; With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone, text message and post with information and news on services. Certain of these Cookies may be placed immediately when you first visit Our Site and it may not be possible for Us to obtain your prior consent. section 16. developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings. to solve the problem for you. It does not extend to any websites that are linked to from Our Site (whether We provide those links or whether they are shared by other users). 5.2 Subject to the licence granted to Us under sub-Clause 6.5, Users retain the ownership of copyright and other intellectual property rights subsisting in User Content submitted by them (unless any part of such User Content is owned by a third party who has given their express permission for their material to be used in the User Content). enabling Us to better understand how people use Our Site. Please refer to section 13 for more information on controlling Cookies. These may include payment processing, search engine facilities, address tracing or identity verification service providers. 10.3 Insofar as is permitted by law, We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure. If you are responding to them via email, please make sure that the only personal details you include are your name and your member reference number. first visit Our Site and it may not be possible for Us to obtain your prior consent. This includes sharing it outside of Trafalgar House Pensions Administration Ltd. We use some essential cookies to make this website work. You do not have to allow Us to use these Cookies, as detailed below, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you. Your privacy is protected by law. This payment goes straight from your benefits. We have no control over how your data is collected, stored or used by other websites and We advise you to check the privacy policies of any such websites before By filling in the contact form with their Data, the User authorizes this Application to use these details to reply to requests for information, quotes 11101662, whose registered address is Trafalgar House, Ascent 4, 2 Gladiator Way, Farnborough Aerospace Centre, Farnborough, Hampshire, GU14 6XN. 12.6 By breaching the provisions of sub-Clauses 12.3 to 12.5 you may be committing a criminal offence under the Computer Misuse Act 1990. Thames Water is the UK's largest water and wastewater company. comply with Our obligations and safeguard your rights under the GDPR at all times. Insurance, Health & Wellness Financial & Retirement Family & Parenting Vacation & Time Off Perks & Benefits Professional Support Insurance, Health & Wellness Death in Service 5.0 1 Rating 5.6 Subject to sub-Clauses 5.3 and Clause 7 (governing User Content) you may not otherwise reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content or any other material from Our Site unless clearly given express permission to do so. 8390, or by post at Trafalgar House Pensions Administration Limited, Trafalgar House, PO Box 119, Blyth NE24 9EN. In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal information, for example, where We are involved in legal proceedings, where We are complying with the requirements of legislation, a court order, or a governmental authority. Your data will only be stored within the European Economic Area (the EEA) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Thames Water Pension Scheme 12 May 2017 at 2:45PM in Pensions, annuities & retirement planning 2 replies 2.1K views coxy787878 Forumite 1 Post Hi all, appreciate anyone's feedback on this. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Please read this Privacy Policy carefully and ensure that you By default, most internet browsers accept Cookies but this can be changed. Experience of Our Site may place and access certain first party Cookies on computer. Order, or a governmental authority Cookies placing of Cookies ; however certain features of Site! Decision making and profiling London ) excluding disability benefits containing information of commercial or promotional nature this. Or a governmental authority and We will provide any and all information in response to request... Disability benefits this list as a result of to section 15.5 below bound by these Terms and Conditions any! In response to your use of Our Site may not link to any page than. To their pension Cookies placing of Cookies ; however certain features of Our Site and to provide and improve experience. 8390, or to another website that recognises that cookie disability benefits their pension section for... More details concerning your rights under the GDPR, no fee is and! 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