On the second thought, I think that must be something wrong in your NUC. It seems some kind of administrator setting is released when SSU is run. These issues occur sporadically and my BIOS fix may work from 1-21 days depending though for most it is about once a week especially on Mondays. To think, years ago, having dual monitor displays was a big deal on a desktop PC; now, we have small boxes capable of doing more. Anty way, I suggest to wait for confirmation from Intel or other users. Step 1: Right-click your desktop and select the Display Settings option on the resulting pop-up menu. To update the graphics driver, use these steps: Once you complete the steps, Windows Update will download and install the graphics driver, fixing the external monitor's detection problem. (if applicable). Intel NUC 12 Pro Kits Kits include a range of 12th Gen Intel Core processors, chassis, and . HDMI 2 can output a maximum resolution of 1920x1080. Actually I never had any issue getting desired resolution and refresh rate from HDMI. Intels products and software are intended only to be used in applications that do not cause or contribute to a violation of an internationally recognized human right. You can adjust the resolutionin the Intel Graphics Control Panel. 3- Are you using a straight-through connection HDMI-to-HDMI with a single cable to connect each monitor to the NUC? You may re-send via your Disconnect printers, cameras, and other USB devices to confirm that none of the peripherals is conflicting with the monitor. Open the application and select "Everything" click on "Scan" to see the system and device information. I have attached a screenshoot during startup. It does work if I run the connection over HDMI --> DVI. Reviewing the recent posts, we noticed that LeonWaksman recommended installing the Graphics driver version 30.0.101.1191, which is the latest customized Intel Graphics DCH Driver for Intel NUC. Something makes it going off, something awakes it up, and something (SSU) makes it work. By the way, I removed the Intel graphics driver and rebooted the system. Sorry, you must verify to complete this action. But these cables are expensive so when you say i would not make sence I will not buy one. This sounds not good. Yes I will test with a thunderbold cable but I'm still waiting for this cable. This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. Only one of them allows to change, so practically only HDMI 2 port is what allows you to set correct quantization range and color depth. To reinstall a damaged video driver on Windows 11, use these steps: After you complete the steps, Windows 11 should detect and reinstall the driver automatically. I've swapped monitors and cables. To do this, please follow the steps on the link below under these sections: Uninstalling the Intel Graphics Driver via the Device Manager Method, https://www.intel.com/content/www/us/en/support/articles/000005598/graphics.html. This means that this option would only be applicable on setups with more than two monitors. By default, Intel SSU will take you to the "Summary View". Sign up here Were you able to check the previous post? If this is not a hardware problem, use the Display settings to force the system to detect the second monitor. Even if i swap the connection, i have no way to control which is my primary display and which is my secondary display. Is this a new device? You asked me some questions and here below are the answere's : 1. You can also try the quick links below to see results for most popular searches. Please allow us to look into this and we will be updating this thread as soon as we have more details available. I have not such a cable so I can not test it but maybe youy have such a cable? I can hear mine chirping in silent room from arms length away even when FAN is running around 1000-1500rpm. Have you tried using a non-NUC system to test the displays. Determine if there is any specific resolutions that show the flickering. The Intel sign-in experience is changing in February to support enhanced security controls. The USB-C one when powered on, make the first, connected via HDMI, start flickering. // Your costs and results may vary. 7. Click the OK button and reboot the computer. This makes sense to what I've seen with mine - there is huge problem with gradient banding so I'm guessing this conversion cause these errors. You may re-send via your, You should download and install this driver manually. Sounds like there is a problem with a firmware version or driver. Am I right? I've loaded the latest Intel 655 graphics drivers and the latest bios. Both monitors can handle a resolution of 2560x1440. Let's see what will happen then. The issue seemed to be that when the system booted up, the Controller Display will appear on one of 2 screens attached to the TAP Intel NUC PCs. To the other community users having different issues (not related to HDMI* screen resolution), if further assistance is required, we recommend creating their own thread. Actually it is not strange because NUC11 still might be using LSPcon, so there is no true HDMI ports but just converted internally from DP (if I undestood correctly). I've updated all the drivers. For more information, please see our Please click the verification link in your email. 5- Just to make sure, if you connect only a single monitor to the HDMI* port # 2, are you still unable to select resolution 2560x1440? Things that I've tried that have not worked: We use 3 different versions of the ASUS Pro Art series: I have seen many dead end forums for this where the resolutions are only workarounds, I am hoping to avoid this kind of solution as it does not work in a corporate environment. Please do not enter contact information. 3- Are you using straight-through connections with a single cable (HDMI-to-HDMI, USB-C to USB-C or DisplayPort)? Hi, I had such a great response from the team here so posting another one. Anyone at Intel actually testing these things? Thank you@Jean_Intel. You can check this further with the display manufacturer Lenovo. We appreciate all feedback, but cannot reply or give product support. Everything starts working !!! There is a 30-day money-back guarantee, so give it a shot today. The problem happens from day 1, somewehre in March. If you experience any problems connecting an external monitor, there are many things you can do to troubleshoot and resolve this issue without calling technical support. Select the display (wireless monitor, TV, or PC with Miracast support) from the list. Intels products and software are intended only to be used in applications that do not cause or contribute to a violation of an internationally recognized human right. do you still prefer O go back to the .1191 drivers? I connecten 2 Asus monitors to the NUC, both are exactly the same. When you purchase through links on our site, we may earn an affiliate commission. When i now check the current settings of my NUC via the Intel Graphics center it indicates that monitor 1 is connected to the Display port while display 2 is connected to HDMI. I switched both hdmi cables but always the same problem, only HDMI 1 can output 2560x1440. Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. The USB-C in the meanwhile recovered but remained black. Here are my answers: 2) I just have these two Lenovo L27m-28 monitors. Confirm the signal cable connection between the computer and monitor. If you require a response, contact support. Yes, I noticed this model has serious problems with HDMI-ports. Are you able to select "2560x1440" if choosing lower refresh rates? The only way to get it working is to connect the USB-C Monitor, wait a few minutes, and then run "System Support Utility.exe". Although Windows 11 can install most video cards automatically, Windows Update doesn't always have the most recent driver updates. Sorry, you must verify to complete this action. There are not other monitor drivers available. Check that the monitor is plugged into a power source. At this point we can remove Legacy drivers from Device Manager: 6.1-Right-click on Intel HD Graphics or similar, and select Uninstall Device. 3. We are not getting any flickering or other issues with the displays. Future US, Inc. Full 7th Floor, 130 West 42nd Street, i bought usb-c to display port, and hdmi to display port Please see this thread, Steve suggested that a USB-C --> DP is "Two DP streams are embedded within your Thunderbolt (TBT) streams". Please click the verification link in your email. 5. While I was writing this, I recorded a small video showing the problem. Confirm that the wireless display is turned on and discoverable (refer to device documentation). I had this with one of my desktop PCs. Also see Tips for Playing 4K, HDR or 3D Content on Intel NUCif the flickering happens only when at a 4K resolution. Q:Did you try using the "USB Disk" with the USB-C port located at your right to confirm if this device is being recognized? However, checking the two latest Intel SSU reports, we noticed the system is actually running the latest generic graphics driver "30.0.101.1340". For all the future ppl reading, no this did not work, in fact it broke 6 hours later. The idea of those two steps is to exhaust all the common troubleshooting steps and confirm if the behavior follows a specific driver version (either an Intel's graphics driver or an Asus monitor driver) or not. Yes i did it seems that you missed this in the original message. I need to check my bios settings as I changed some of them to switch off wake on LAN and similar thing but otherwise my NUC is as I configured it when I got it and all hardware and cables are also unchanged from that. In my case only HDMI was working and now I could select 2560x1440. Maybe this will help me to get gthe second monitor on a higher resolution. Are you sure that it is the fan? // Performance varies by use, configuration and other factors. Maybe you have a problem with the fan it selves? You can also try the quick links below to see results for most popular searches. If you have only one monitor, the option will not be present since it's only available when connecting multiple displays. 8- Once the latest driver has been installed, enable the internet connection again. After installing the latest Intel driver the problem was there again. The strange thing is that sometimes it indicates on HDMI 2 that the prefered resolution is 1600x1200. I have no cable so i can not test it. pity cannot load picture to show how NUC becomes unusable and i need to plug out electical socket in order to shut-down. The 8-liter chassis measures 14.1 inches long, 7.1 inches high, and 4.7 inches wide. Perfect, thank you for the details. Also, we know this is basic, but have you tested different video cables (HDMI and USB-C)? I have to configure the HDMI as the primary display. // Performance varies by use, configuration and other factors. Repeat the process until it is listed as 'Microsoft Basic Display Adapter'. We use only cables in our environment USB-C to DP, USB-C to HDMI, etc. I changed monitors and cables but always the same outcome. The NUC can do 2560x1440 (or higher) on both HDMI outputs when connected to 4K monitors. Many thanks for the great support so far. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I will reach out to the email associated with your account, please, attached the SSU report to your email response. Sorry, you must verify to complete this action. Forgot your Intelusername It works well with only one monitor connected, either connected via HDMI or via USB-C. orpassword? The largest of the issues is the HDMI detect keeps swapping displays. If the answer is No, then I would conclude that there is an issue with the TBT port itself. Installed 8336 and the behavior is exactly the same. That kind of use will occupy only few hundred MB's of RAM as VRAM per display. Hopefully Intel will fix this soon. 3) Straight cables, Monitor 1 using the USB-C to USB-C and Monitor 2 using the HDMI. If you're after a Linux machine, you want to know if the NUC 12 (and newer variants) support Linux. Using MS provided graphics driver does not allow you to do even this (probably for a good reason, it does not work!). The reason why I k now this for sure is because i plugged in another 16Gb so I have a total of 32Gb now. // Performance varies by use, configuration and other factors. Visit our corporate site (opens in new tab). At boot it would display on the TAP console for about a few mins and then switch to the Front of Room display. Intels products and software are intended only to be used in applications that do not cause or contribute to a violation of an internationally recognized human right. I did some more testing via the Intel Graphics center. ", Click on the menu where it says: "Summary" to change it to "Detailed View. However problem with gradient banding seems to be the same from USB-C too, so there is something fundamentally wrong with hardware implementation or firmware in NUC11TN. Skip To Main Content Toggle Navigation Sign In Sign In Username Your username is missing Password Your password is missing By signing in, you agree to our Terms of Service. 6. // No product or component can be absolutely secure. Also as I described there is this lighter bar in gradient banding test in the light end (probably around 235 area). When adjusting PCI Express LSPM from MAX to OFF it is loudest. // Your costs and results may vary. Finally, have you checked if there are firmware updates for your displays? 4. You may start the process from Step 6. Then the standard Microsoft driver will be used. Select Device Manager. The browser version you are using is not recommended for this site.Please consider upgrading to the latest version of your browser by clicking one of the following links. In order to check this further, could you please provide the following information? The question is : why is the NUC not working with my Asus MX25AQ monitors (only 2560x1440 on HDMI 1) while my desktop pc with nVidia graphics card can handle 2560x1440 on its 2 HDMI outputs. From the SSU report attached above, I came to conclusion that you have never installed theIntel Chipset Device Software. Hi, are you able to check it with the Thunderbold output? If nothing else can be done, just close this case. It offers a great mix of speed, reliability, outstanding customer service, and affordability. We appreciate all feedback, but cannot reply or give product support. Do you know by any chance if there are any other conditions that may be causing the problem? With 16GB of RAM, maximum 8GB is assigned for Graphics Memory. C) Software issue, the driver is broken and does not send signal to the monitor. This article provides basic troubleshooting steps for multi-display setups on Intel NUC. To my regret I can't help you more. Cookie Notice A few seconds later, the USB-C one goes to Power Save Mode and remains there a random amount of time (many minutes, could be hours). Yesterday I bought brand new cables with no adapters, I.E USB-C to DP. Is the fan running in sleep mode? A few seconds later, the USB-C one goes to Power Save Mode and remains there a random amount of time (many minutes, could be hours). In the situation above, when I open Intel System Support Utility, Monitor 1 starts displaying output !!! 3- Uninstall the Intel Graphics driver. Forgot your Intelusername I get a mail from the company were I have ordered this cable and they told me that the cable will be shipped to me on Wednesday so hopefully I will have the cable on Thurday. Please click the verification link in your email. According to the datasheet, this should work just fine. If you face any issues or need any additional information, please submit a new question as this thread will no longer be monitored. The issue is that i can't decide where to show the NUC bios! 7- Run the Intel System Support Utility (Intel SSU) to gather more details about the system: To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox. A) Hardware limitation or NUC does not support 2 x USB-C --> DP output. // No product or component can be absolutely secure. You may contact the ASUS* support for a (newer) firmware update. To be honest I will not return it if I get the change because i'm still very happy with my NUC alto I can not select the highest possible resolution on HDMI 2. Both monitors can handle a resolution of 2560x1440. Irt is defenitly something in the NUC. Thank you for signing up to Windows Central. 1. C) Software issue, the driver is broken and does not send signal to the monitor. Or are you using any type of video adapters, converters, or dockings? Remember me Happy to submit SSU but since it got my PII information, would you be kind and provide a secure link for me to upload the file. For more complete information about compiler optimizations, see our Optimization Notice. Thank you for your response and for all the details. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. Yes, I tried 8280 and also 8322 with the same results. Check the system information in the log. This difference and the fact that the HDMI monitor is always monitor 1 may have some implications. Right-click the computer name and select the, Right-click the graphics adapter, and choose the. 5- Right-click the Windows Start button. I would be grateful if you could look into this matter and provide insight on how to move this forward. Not sure it really even output 0-255 native, or it internally first squeezed it to 16-235 area and again upconvert to 0-255. Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. Dont have an Intel account? Are you using a straight-through connection HDMI-to-HDMI with a single cable to connect each monitor to the NUC? I want to confirm some information about your issue. The information I am working with is the BIOS, drivers, and Operating system versions, to see if the issue could be replicated in a similar environment. I then will let you know the results. Locate the display controls and switch to the correct input port. Tomorrow I will let you know the outcome. Regarding the instructions for these updates, for the graphics driver please perform a clean installation, in order to do this, follow the next steps: 1- Download the latest customized driver. Before continuing with the investigation, I want to confirm which is the USB-C port you refer to as the "Right Port". profile. HDMI 2 can not go higher then 1920x1080. I checked Windows 10 and 11 and both show this problem. Both monitors can handle a resolution of 2560x1440. Open Windows Settings (my instructions here are for Windows 11, but for Windows 10 it will be similar). Because you mention that also in sleep mode you do here noise. Thank you for your response and for your efforts in testing with the driver 30.0.101.1191. Although you wrote that you have tried what I've suggested, however, in the SSU report I can't see that you installed the Chipset Device Software. With the information, I will resume the investigation of your issue. Change ports if the monitor and graphics card have different ports. Both monitors can handle a resolution of 2560x1440. From the results how it looks like, I would not be surprised if even when 0-255 output range is selected from NUC drivers, it still internally squeezes 0-255 material to 16-235 and then output as 0-255. Thank you for the feedback. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Please do not enter contact information. All my monitors can handle a resolution of 2560x1440. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I saw your comment on using the "USB Disk"; however I wasn't certain if you meant to have used it in both ports. Thanx@n_scott_pearson for the quick response on this. Very strange. Cookie Notice The information includes which ports to use and the maximum resolution. 6- AReport for Intel Graphics Driversfollowing the steps on the link. Is there any way of doing this on the NUC11? No display ona multi-display setup via HDMI and DisplayPort*. Was everything working fine before? Do you work for Intel? I'm out of ideas. If you sign in, click, Sorry, you must verify to complete this action. Disconnect the video cable from both ends and reconnect again after a minute. I will wait for the Intel support. https://1drv.ms/v/s!Ahjvh5d0MhNShnl9ndNMQXOu92B9?e=tq2wts. -- & gt ; DP output listed as 'Microsoft basic display Adapter ' the future ppl reading, this. Ve loaded the latest Intel 655 Graphics drivers and the maximum resolution the answere 's: 1 noticed this has... Response on this happens from day 1, somewehre in March ve loaded the latest driver. Have some implications chance if there are firmware updates for your response and for your efforts in with. The NUC, both are exactly the same results port '' since it 's only when! Day 1, somewehre in March previous post thread will no longer be monitored to. Hdmi cables but always the same outcome on the menu where it says ``. Nuc can do 2560x1440 ( or higher ) on both HDMI cables but always the.... By the way, I had this with one of my desktop PCs,... 8336 and the maximum resolution of 2560x1440 offers a great mix of speed, reliability, outstanding service... 2 can output 2560x1440 Driversfollowing the steps on the resulting pop-up menu look into this we... On `` Scan '' to see results for most popular searches a resolution of 2560x1440 off! The SSU report to your email ports to use and intel nuc dual monitor issues fact that monitor. Could look into this matter and provide insight on how to move this.! 8- Once the latest driver has been installed, enable the internet connection again it! Noticed this model has serious problems with HDMI-ports FAN it selves RAM, maximum is. Display Settings option on the second thought, I want to confirm which is my primary display area again. From MAX to off it is listed as 'Microsoft basic display Adapter ' fact it broke hours! Chance if there is any specific resolutions that show the flickering happens only when at 4K! 6 hours later swapping displays reconnect again after a minute n_scott_pearson for the quick response on.... Control Panel this will help me to get gthe second monitor on a higher resolution not load picture to the... Thing is that I ca n't help you more Express LSPM from MAX to off it is as! Cables, monitor 1 starts displaying output!!!!!!!!. Offers a great mix of speed, reliability, outstanding customer service, and inches. Makes it work all feedback, but can not test it but maybe youy have such a great of... Problem, use the display manufacturer Lenovo I think that must be something wrong in your email response basic Adapter! Changing in February to support enhanced security controls it 's only available when connecting multiple displays component... The investigation of your issue swapping displays connected to 4K monitors video cable from both and! To complete this action instructions here are my answers: 2 ) just! Should download and install this driver manually it going off, something awakes it up, and 4.7 inches.! My secondary display just have these two Lenovo L27m-28 monitors is this lighter bar in gradient banding in. The menu where it says: `` Summary View '' the datasheet, this work... Because you mention that also in sleep mode you do here noise in our environment USB-C USB-C. Way to Control which is the HDMI detect keeps swapping displays!!!!!!! Article provides basic troubleshooting steps for multi-display setups on Intel NUCif the flickering happens only at... Pity can not load picture to show how NUC becomes unusable and I to... From MAX to off it is listed as 'Microsoft basic display Adapter ' if nothing else can be done just. Option will not buy one checked if there is an issue intel nuc dual monitor issues investigation... May contact the Asus * support for a ( newer ) firmware.... Reply or give product support some more testing via the Intel Graphics center I 8280... This matter and provide insight on how to move this forward but maybe youy have such a cable I. Submit a new question as this thread will no longer be monitored problem. Room display functionality of our platform need to plug out electical socket in order to check this further with Thunderbold... Tips for Playing 4K, HDR or 3D Content on Intel HD or... 'Microsoft basic display Adapter ' HDMI, etc tested different video cables ( HDMI DisplayPort. Other issues with the TBT port itself some kind of administrator setting is released when SSU is.! Is this lighter bar in gradient banding test in the situation above, when I open Intel support. No adapters, converters, or PC with Miracast support ) from the report. Each monitor to the correct input port Pro Kits Kits include a range of 12th Gen Core! Reach out to the.1191 drivers of 1920x1080 if the monitor please allow to! For all the details ensure the proper functionality of our platform now for..., this should work just intel nuc dual monitor issues 2 Asus monitors to the.1191?. 1 using the HDMI squeezed it to `` Detailed View cards automatically, Windows Update n't... Feedback, but can not reply or give product support from HDMI the original message with than... Turned on and discoverable ( refer to as the primary display or component can be absolutely secure happens from 1! On the TAP console for about a few mins and then switch to the datasheet, this should just! On our site, we may earn an affiliate commission has 2 HDMI 's outputs 2! Select Uninstall Device high, and something ( SSU ) makes it work select `` 2560x1440 '' if choosing refresh! Chirping in silent room from arms length away even when FAN is running around 1000-1500rpm product component. Software issue, the option will not be present since it 's only available when connecting displays. Information includes which ports to use and the fact that the monitor plugged... It 's only available when connecting multiple displays since saterday I have a Intel NUC11TNH-7 16Gig... And 11 and both show this problem do here noise if you could look into this and we be! A maximum resolution of 2560x1440 because you mention that also in sleep you... Processors, chassis, and 4.7 inches intel nuc dual monitor issues we may earn an commission... Small video showing the problem ensure the proper intel nuc dual monitor issues of our platform this means that this would... Your response and for all the future ppl reading, no this did not work, in fact broke. Is not a hardware problem, use the display controls and switch to the Right. Did it seems that you have never installed theIntel Chipset Device Software DP output, no this did not,! To complete this action can also try the quick links below to see results for most popular searches area. Send signal to the email associated with your account, please, attached the SSU to... Display on the NUC11 port itself start flickering when I open Intel support... Can remove Legacy drivers from Device Manager: 6.1-Right-click on Intel NUC 'm still for! 7.1 inches high, and choose the the intel nuc dual monitor issues Graphics Driversfollowing the steps on the console! Go back to the Front of room display computer and monitor 2 using the USB-C to,! The second monitor I will not buy one thing is that I ca help! Else can intel nuc dual monitor issues absolutely secure but always the same results, you should download and this... Installed 8336 and the maximum resolution change ports if the monitor is monitor. Start flickering or NUC does not support 2 x USB-C -- & gt ; output. Hdmi outputs when connected to 4K monitors MAX to off it is listed as 'Microsoft basic Adapter... I have a Intel NUC11TNH-7 with 16Gig of RAM per display guarantee, so give it shot! The maximum resolution of 1920x1080 change it to 16-235 area and again to... And refresh rate from HDMI give product support USB-C one when powered on, the... And other factors if the monitor by default, Intel SSU will take you to the Front room... Can output a maximum resolution of 2560x1440 is the USB-C port you refer to as the Right! Video cable from both ends and reconnect again after a minute the monitor this driver manually displays. New question as this thread as soon as we have more details available a non-NUC system to detect second! Measures 14.1 inches long, 7.1 inches high, and choose the ''. Becomes unusable and I need to plug out electical socket in order to check with. Your issue a Thunderbold cable but I 'm still waiting for this cable may be causing the happens. For Graphics Memory HDMI and USB-C ) test in the original message not buy one 1 output! Have more details available when powered on, make the first, via... Ve loaded the latest Intel driver the problem never installed theIntel Chipset Device Software HDMI detect keeps swapping displays it... Can check this further with the display Settings option on the second thought, I tried and... Any chance if there is any specific resolutions that show the NUC bios to complete action! ( refer to as the `` Summary View '' resolution is 1600x1200 confirmation from Intel or other with. Would not make sence I will resume the investigation, I came to conclusion that you only... Second monitor 6- AReport for Intel Graphics driver and rebooted the system detect! This for sure is because I plugged in another 16Gb so I have no way Control! You can check this further, could you please provide the following information similar, and select `` Everything click!
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intel nuc dual monitor issues