I have appealed, but I have also written to my local MP to explain the fact that I want to go shopping and help boost the economy, but why are car parking company's and councils charging in these unprecedented times. Start your review today. Showing photos of 2 different cars to my own, both with different number platesnone of which are mine! Made 2 separate visits to Sainsburys each for about 15 minutes. They'll also help adjudicate a dispute through independent arbitration. . No response at all from them and subsequently a parking fine was issued. A letter was sent to the company, absolutely no leeway whatsever, despite the parking being paid for, albeit the wrong reg. Written complaints may be sent to Horizon Parking Ltd at Finitor House, 2 Hanbury Road, Chelmsford CM1 3AE or by email at: contact@horizonparking.co.uk We are unable to deal with complaints over the telephone. I went to tesco on Narborough Rd leicester for quick shopping after work after 22:00 and stayed max 30 min inside, then second day at morning time around 11:00 i went again for shopping again for around 1h. I went to tesco on Narborough Rd leicester for quick shopping after work after 22:00 and stayed max 30 min inside, then second day at morning time around 11:00 i went again for shopping again for around 1h. At this point, you'll request a letter of deadlock from the company to illustrate you've done everything possible to rectify the complaint. Never ignore a fine you get on private land, and never ignore any letters you get either! A reliable management solution to enhance compliance and help you maximise the turnover of your spaces. Issues 3 parking fines of 85 each when I paid on their own application. Especially in a time of global disruption and financial dispare!!! 5 min. When can I appeal a Parking Charge Notice? Tje company is a joke. Find out how we combat fake reviews. These are types of ADR. They will then delegate an appropriate person to investigate it and take appropriate action. Are they even legit? Horizon Parking will respond to the complaint within 28 calendar days. On leaving paid at the ticket machine which has clear signage stating 50p/hr after 7pm. Please contact us via the options to the right. A letter was sent to the company, absolutely no leeway whatsever, despite the parking being paid for, albeit the wrong reg. Will not be staying at the hotels that use this company again. I own an allocated parking space in one of the carparks that Horizon Parking have a contract to run. Regardless of whether the complaint is upheld, the response you receive will describe: If for any reason you feel the issue hasn't been resolved to your satisfaction during the first stage of the process, you can ask that the complaint be sent for further investigation by Senior Management. Filing history for HORIZON PARKING LIMITED (07748407) People for HORIZON PARKING LIMITED (07748407) Charges for HORIZON PARKING LIMITED (07748407) More for HORIZON PARKING LIMITED (07748407) Registered office address Finitor House, 2 Hanbury Road, Chelmsford, England, CM1 3AE This occurs when you've already gone through the complaints procedure of the company and are now at a point where they believe there's nothing more that can be done to rectify your complaint. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The invoice took 9 days to reach me. on January 26th we got a parking fine through the post ,we sent them a copy of the parking ticket. Antwan 1 year ago Great, very knowledge tour provider for the Priorat region as well as the whole Catalonia region in Spain! Very clever! Basically they're parasites just sucking free cash out of hard working people. Gite Regard sur l'Horizon, Bois-Guillaume (France) Superbe. Its a bit sneaky, but the last time I had a fine, I paid 5 for a trial of an online solicitor called JustAnswer. A letter was sent to the company, absolutely no leeway whatsever, despite the parking being paid for, albeit the wrong reg. If you don't pay then all those bills sent out that go unpaid I wonder if its possible to launder that money especially as no customer is going to contend it. If only you could write 0 stars.. took my mother in law who is practically housebound she is a terminal cancer patient with a wealth of medical issues and chronic pain and never ever feels well enough to go out and leave the house when she does it only for a short time and using a wheelchair, the one day she wanted to go out to pop to Wilkinson she also a blue badge holder and my husband her son is a nominated driver for her, the badge was well within view and we put the correct time on there! Can I trust Horizon Parking? But make sure you do this within 28 days of receiving the ticket! Awful. You cannot speak to anyone and you cannot reply to any emails they send you - yet they ask you questions. Therefore, deemed unfair. Are they even legit? I have proof I didn't as I have an app that records my car journeys with start and finish times. Claim your profile to access Trustpilots free business tools and connect with customers. Hotel staff informed about it and were useless. I just learned today that they do not take advanced reservations for the . Anyone can write a Trustpilot review. I then get a Parking Charge Notice which explains how you challenge online - except when you put the details in as requested it says the reference does not exist. MoneyNerd Limited is a free to use service, however we may receive a commission, at no cost to you, if you complete a loan, enter into a mortgage, remortgage or equity release agreement. Location . With 18 months of unnecessary mither. Been shielding since march and working from home, finally plucked up the courage to go out and spend my money to help the local economy, parked at Wilko's on a Sunday. CM1 3AE. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. that I got for doing exactly what the visitor scratch card said. Was told to go back to the car-park and pay on the machine (its 45mins away) or wait for the fine and appeal it! They need to be closed down. The decision taken at this stage is final, unless the Senior Management decides it is appropriate to seek external assistance with resolution. An employee entered the wrong reg for the works van and attempted to contact the company to rectify the error. I would have given 0 if I could. If the operator rejects the appeal, they must tell you. Often the penalties issued can be challenged for several reasons. View our cookie policy here. Our team fact-checks content to ensure accuracy at the time of writing. If this is not possible because for example, an investigation has not been fully completed, a progress report will be sent with an indication of when a full reply will be given. Read on to find out whether its worth challenging the Parking Charge Notice or if youd be better off paying it! Had to try four times on the machine to do it. The acknowledgement will include a unique reference number and a copy of the complaints procedure. Therefore, they should not be seen or dealt with in the same way. Arrived at car park outside Travelodge, Paignton at 1 pm & promptly paid 7 by card for 24 hours & displayed the ticket.2 weeks later Horizon send an 85 penalty notice claiming no parking ticket was bought.The same day, I filled in their online appeal form & included a picture of the parking ticket.Horizon then say that they have no record of the transaction on their system.Luckily I paid by card so sent a screenshot of the reference number from my online cc account.I suspect they'll try another angle.A shoddy shower imo. My very sincere apologies for those hoping to request off-board assistance but I am now so inundated with requests that in order to do justice to those "already in the system" I am no longer accepting PM's and am unlikely to do so for the foreseeable future (August 2016). Seems like their system is down! Surely trades descption I shall be following up ! I received a parking ticket saying i overstayed in the car park, I was there for 15 mins max and went back later that day because i forgot a couple if items and was told id been there hours!!! I own an allocated parking space in one of the carparks that Horizon Parking have a contract to run. If your complaint is related to a certain individual, then that individual will be notified and provided with a fair chance to respond. One star only because you cant leave a minus. I parked in the Chester Linehall Street Car Park. 5 stars 4 stars Horizon, bel Appartement Pour 6, Rsidence Avec Piscine + 1. Keep all copies of any documents you send to Horizon Parking, such as contracts and bills, and the date you sent them. Entered a car park, left 30 mins later then got a fine for exceeding the maximum stay period even though my car was sitting on the drive all the time (as recorded by Ring doorbell footage!!!) Fees may be payable depending on your final choice of financial product. In many circumstances, you could appeal your Horizon Parking PCN. On receiving the complaint, the Complaints Department will log your correspondence on our system, if it has not already been resolved. The Complaints Department will acknowledge your complaint within seven days. My advice is to contest the Parking Charge Notice within 28 days (sooner if you can) or pay the penalty and move on. We are the UKs Only 5* Rated Parking Ticket Appeal Experts, Call Our Helpline 07584625756 Now. Quick update on my situation,I wrote to Horizon carparking ,told em I'm about to go to the council with evidence of my predicament,also to the Advertising standards Authorities,Within one week of that e.mail I got a full refund and an apology .After 7 months wait ,So all I can say people keep all your receipts times and e.mails and don't give up .I still will not use their services ever again . Shall not be shopping at Tesco every again. ICO No: ZB338550. 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