Approximately 2hrs later I received a call from. You can cancel an extended warranty at any time and you'll get a prorated refund for the unused portion of your policy. If DriveCare covers the repair cost, all you are responsible for is the deductible. Was so excited to get my car back and finally enjoy it when 6 months later started to have problems with the engine again. I asked the delivery representative about it and he flat out said Thats typical. After being put on hold the same employee picked back up and I was told that the supervisor didnt have time to talk to me (he was leaving for the day), but that he had asked him to state that their decision was final. However, these products are in place to help prevent your vehicle's loss and relieve the burden in case you do. BBB Business Profiles are subject to change at any time. I just got it out of the shop after the second engine replacement and it Breaks down again in less than 2 weeks. If your vehicle is stolen and not recovered within 30 days from the time the theft is recorded in the national stolen vehicle database, or is deemed a total loss due to theft, this warranty provides up to a $5,000 benefit. You can email the site owner to let them know you were blocked. In the meantime, I called Carvana to ask for an extension of the 7-day moneyback guarantee, because it was going to take SilverRock longer than that just to get a 3rd party inspector there, followed by another 1-2 days for processing the claim. Articles may contain affiliate links which enable us to share in the revenue of any purchases made. u/Doug-DeMuro would not be impressed with the bumper to bumper CarvanaCare warranty. Warranty At-A-Glance. None of them could work on my car. Reddit, Inc. 2023. Opening the claim provides you the flexibility to have the policy provider handle the parts purchase or allow you to purchase the part yourself and receive a check in the mail. If your car arrives with additional miles on the odometer, be wary. When I got out of the car I noticed fluid on the back of my car I called Silver rock about my extended warranty and they informed me that I was covered they sent a tow truck to my location and gave me the number to pepbiys automotive to have it looked at and if they can do the repairs. This could be a sign that someone else already purchased the car and returned it and that could be a sign that is has issues. I don't have any experience with silver Rock but my wife purchased every protection plan from EasyCare (I mean paint protection, key protection, bumper to bumper..) A few years ago. Even though I sent the company photos of BOTH the ****************** contacted them to ask why and get it added on, but they said "there's nothing we can do, we can't add the grill to the repairs" even though they verbally approved both repairs on the phone. Seems cheap and convenient to buy at the time of purchase. Where can I find my VIN (Vehicle Identification Number)? How do I contact SilverRock and when? Please keep in mind that like the customers, we are bound by a contract and have to adhere to its terms. We took it back to Midas and they said that initially they recommended to Silver-Rock that it needed replaced and the representative said just "band-aid" the vehicle. After that point, it is your choice to continue it separately. Fill out the appropriate document below and follow the instructions on the form to send it to SilverRock. My wife and I purchased a 2013 **** Edge from Drivetime and within the 30 day timeline we heard some rattling and felt a misfire with the transmission (we would soon learn that information). I thought it must be a mistake, so I asked for a supervisor. Affordable options for everyone Whether you are a first time buyer, a repair wizard, or on a strict budget, we've got you covered. !I gave it back NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I was still responsible for rental fees!!! Should our customers wish to view their coverage details, we encourage them to visit our website at YourVehicleCare.com. After that, you have the option to extend your coverage with the DriveCare program with . See the full list of what is covered. Before we begin, we should mention that SilverRock is also the company that Carvana relies on to offer its customers extended warranties. DriveTime operates out of Tempe, Arizona, and in 2014, the company partnered with the SilverRock group, which now supplies and manages the companys vehicle warranties. Performance & security by Cloudflare. I take it back to the shop and they said it was not covered at all by the warranty and I had to pay out of pocket fully. Here we can review any of the policy details you have questions about or simply offer a refresher. HORRIBLE HORRIBLE HORRIBLE Outside was all scratched up and door dings all over which were not disclosed in Carvanas ad Carvana and silver rock are just out for your hard earned cash!!!!!!!!!!!!!!!!! How do I contact SilverRock and when? Youll need to leave it at the dealership and drive a rental car while you wait. Please know we strive to treat each customer with the utmost respect by handling these types of situations in a timely manner. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. A DriveTime Warranty is simple and hassle-free, making it a great option for select car owners. Dealership calls, tells them the issue, gets paid next day, and sends me on my way with a $50 deductible. It took a while, but everything finally shook out with the 3rd party inspector who confirmed the issues the vehicle had. I've spent over $20,000 so far in my vehicle. Its worth it. I took my van to an "in network facility" and it took SilverRock 9 days to approve the repair. Our customers need to know that if the required repairs on the vehicle are determined to be non-covered components, they would be considered the customers cost of ownership. Hi. Its important to remember that this policy does not cover wear items, but maintaining your vehicle is essential. 4 comments Best Add a Comment lynna98 4 yr. ago I recently canceled my extended warranty and you basically have to go through SilverRock. Subreddit for carvana.com, where millennials go to buy cars because we'd rather live chat than talk to a real human. Instead, it covers a specific list of parts that they will provide you with. This has been the worst experience. Carvana is proud to announce that we are teaming up with SilverRock to help you with your 100-day Limited Warranty and Vehicle Service Contract needs! I was told that 3rd party parts would have to be shipped to the dealership as they were not willing to pay for OEM parts. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Cloudflare Ray ID: 7d187ae0ed19725e To maintain my Carvana extended warranty, Id have to pay for three times more oil changes than I really need. So far its been 4 days with silver rock giving me the run around. During delivery, I noted some cosmetic issues with the vehicle that were not documented online. Before we talk about what is covered under a DriveTime warranty, lets talk about what is not: the plan does not cover cosmetic damage, routine maintenance, and damage caused by vehicle neglect. How do I find a repair facility that works with SilverRock? I have a 2017 Toyota Corolla LE. ???? Thank you!! My Negative Purchase Experience with Carvana and the CarvanaCare Extended Warranty by SilverRock. My experience was different than those mentioned above. DriveTime warranties are geared toward keeping things simple. Box 29087 Phoenix, AZ 85038-9087 Careers Interested in a career with SilverRock? For all intents and purposes, we will be highlighting the product SilverRock offers to DriveTime customers to help you decide if its worthy of your investment. When you purchase a vehicle from DriveTime, a 30-day 1,500-mile warranty is standard. 185.30.35.42 Who is SilverRock? According to the Better Business Bureau, the company has an average rating of 1.22 stars out of five. Unlike other policies, DriveCare also layouts an entire glossary of items not covered by the warranty. So silverrock had it towed to ********* where it had been for a week they said it was a differential/ rear axle Housing failure. All rights reserved. Your IP: We strive to make each customers experience both rewarding and pleasant. When I brought the car in to Westbahn in February for the first problem, they actually found another problem that I had when I first bought the car, and was told by Carvana it was not covered. Ive reached out to the service center multiple times. In place of it, you will receive towing service reimbursement of up to $75. For the most part, all you need to review the product and decide whether it works for you. The car only has 26k miles on it.I am thinking of ditching the Silver Rock coverage. They are clearly not customer or safety oriented. Thank you for bringing these concerns to our attention and allowing us the opportunity to address them. 3 years/90,000 miles. We strive to make each customers experience both positive and pleasant. jrlivin2 3 yr. ago. We are dedicated to providing a high standard of customer support. Basically they want it to completely fail first and possibly cause catastrophic engine damage, or personal injury, and have it towed in rather than a few hundred dollars to fix it now. As of yesterday, the warranty has basically paid for itself so far, covering three problems, including replacing the master cylinder in the brake system yesterday, which normally costs $500 to $600. We understand that repairs are never ideal and can be frustrating. Reddit, Inc. 2023. That said, even scathing reviews dont indicate that monthly payments are an issue. Even if there are things to like about the company, this is hard to look past. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The initial 30-day warranty through DriveTime offers similar coverage to the extended policy. How do I start a claim with SilverRock? Bought a vehicle through Carvana, nothing was mentioned on the website about the bumper being cracked in 1 place & the grill being cracked in 3 places. Mine are located over 60 miles from me and they aren't even good ones or full service places. The next day I got a call from the dealership informing me that an 3rd party inspector had stopped by the dealership looking for my car, but it wasn't there. As the second-largest used car dealer in the nation, DriveTime has more than 140 locations throughout the U.S. As a matter of policy, BBB does not endorse any product, service or business. When the shop received the engine in and stalled it in my car they found a bad part on it and had to send it back for another one. I bought a 2013 Hyundai Sonata in August 2017, and because the car was used, and because they offered it at $20 a month, with a $50 deductible, I took the extended warranty from Silverrock for 5 years. And while they do offer two additional coverage options, you do not have to read through pages of policy details to figure out precisely what your plan covers. I/We fully understand the Road Hazard Agreement Contract will no longer provide any benefits from this date forward and any cancellation refund due will be processed within 30 days of SilverRock's receipt of this completed request form. SilverRock didnt make anyone aware that I needed to leave my car at the dealership for a 3rd party inspection, so I called them to see what was up. So much is overlapping. All rights reserved. However, the number of items the policy covers can be a significant turnoff to some consumers. Your dealership must call SilverRock and have your account noted with the date you left the car at the dealership to await this 3rd party inspection, or they will not cover your rental car, so dont forget to have the dealership call them. Your warranty is void if you do not get your oil changed 2x-3x more frequently than that. I spoke to them both and then chose one, Westbahn. Purchased a car from a 3rd party dealership. All rights reserved. Find Out More Deal just closed on the 12 of this month. Worst customer service experience ever. Thank you for sharing the customers feedback. Where can I find my VIN (Vehicle Identification Number)? Carvana Care is administered by SilverRock Repairs. Mine had many issues, and the mechanic was shocked that it passed the Carvana inspection. Customer Reviews are not used in the calculation of BBB Rating. First car shop could not figure out what was wrong with my car. Purchased the warranty which was silverrock. Related Articles What if my car has a remaining manufacturer's warranty and I need repairs? Additionally, we want to apologize for any delays while waiting for their vehicle to be repaired. Inside was a complete pig pen mess!!!! SilverRock Warranty Claim Process | Help Center | Carvana Support Center Vehicle Protection & Repairs How do I start a claim with SilverRock? All rights reserved. 2 years/60,000 miles . I returned the car. We would be glad to provide any necessary feedback to help improve our customer service. !You have 7 days to argue with RUDE PEOPLE WASTING YOUR TIME!!!! Scan this QR code to download the app now. It all started the shop 12-23-21 after all of Carvana warranty ran out of time so called silver rock for the cover of the car over heat. What I think is key here, is finding a shop that has a established, trusted relationship with Silverrock. Hopefully theyll disclose these problems to the next buyer ahead of time, but I wouldnt count on it. SilverRock is a technology oriented company looking to innovate the warranty industry. The quick answer may or may not have had something to do with the fact that Westbahn has an established relationship with Silverrock. Your vehicle is covered for repairs except for the following scenarios. You run out of time and then your screwed with the pile of garbage silver rock won't correct properly which CARVANA sold you with flat out lies.Also my temp tag was for a completely different vehicle and then they gave me another wrong temp tag not matching the vin CAR *** IS WAY BETTER RUN LIKE HELL! Carvanacare Essential Basic Mechanical Coverage Had it for just 2 months if that. Reddit, Inc. 2023. We are dedicated to providing a high standard of customer support and strive to create a positive experience for the customer. Thank you for sharing our customers feedback. There words were we dont work on issues that big.??? I believe this company is a joke and tries to scam people out of as much money as they can!! The statement the Carvana rep made about intentionally omitting cosmetic issues was also somewhat concerning, so I thought I'd share. Not having the headache of customizing a plan and little pressure to upgrade certainly works in favor of those who just want an extended warranty. Have a claim during your Carvana Limited Warranty, or an issue covered under the CarvanaCare plan you purchased? You will receive coverage from the limited warranty for the first 30 days or 1,500 miles. Ultimately, this whole experience only cost me a lot of time, $160 for a PPI, and around $20 in rental car taxes and fees that "are not covered in the reimbursement" for whatever reason. Furthermore, refunds are also an option through the policy. The cosmetic issues my car had were not super major, but it did have some nicks, scratches and 'road rash' that were not mentioned online. I bought a 2015 Porsche Macan, ****************** sent the car with all tires and several mechanical defaults. Reddit, Inc. 2023. We appreciate the opportunity to address our customers concerns. Reddit, Inc. 2023. We took it in and they replaced a broken fan in the air conditioner which was pre-existing we found out from the mechanic that Drivetime had to have known about and **** dollars later we got the car back. The warranty concludes when either of. As of yesterday, the warranty has basically paid for itself so far, covering three problems, including replacing the master cylinder in the brake system yesterday, which normally costs $500 to $600. Called the day after I got the vehicle home to get it repaired by SilverRock, to which, they approved the bumper getting repaired, but I thought they also approved the grill. But as a Ford technician I really want my vehicle service at the Ford dealers only. Reddit, Inc. 2023. I/We understand a cancel fee may apply and I/we may refer to the contract for more details. At that point, the repairs will be approved in a timely manner. Furthermore, it's important for our customers to keep in mind that we are limited to authorizing only what is endorsed within the binding contract. Thank you for sharing our customers feedback. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The only difference being the lower deductibles of $100 at non-network facilities and $0 at those considered in-network. I got my trade in back with no hassle. But to get to what repairs are most commonly covered, its tough to tell. 2022Recurrent Ventures. Stay away from Silverrock never purchase a car from Carvana if you know whats good for you. All rights reserved. This website is using a security service to protect itself from online attacks. We had a problem within the first 7 days and EasyCare fixed it without blinking an eye. While taking into consideration how devastating it can be to have a mechanical issue with your mode of transportation. Other items, such as the engine, transmission, and drive/axle components, are covered for five years or 50,000 miles. Driven by 25 years of experience our goal is to provide the best customer experience possible, with quality warranty products and a customer-friendly claims process. Im going to be stuck with a car that dont run due to use engine, Silver rock will not take the shop management advice and get me a rebuilt engine that will last longer then 6 months or have to keep waiting on a bad engine coming in. Learn more . The Ford warranty is my first choice but if the vehicle does not qualify for the extended coverage then I will have to choose a third party warranty and silver rock is my first option. BBB Business Profiles generally cover a three-year reporting period. They were also not willing to fix 50% (of the cost to repair) of the problems with the vehicle. Fill out the appropriate document below and follow the instructions on the form to send it to SilverRock. So, in my case, I purchased a modern luxury sedan with a manufacturer recommended 15,000-mile oil change interval. I have the Manufacture's 36,000/3 months basic coverage AND the driveTrain-60,000/26 month coverage and the extended 40,000/47 month coverage. SilverRock will not pay for OEM parts. Scan this QR code to download the app now. Even if you take your car to the dealer for service they will not use parts the dealership has on hand. Do not trust that Carvana properly inspected your car. My point here is just that I would like to have known about the issues in advance and do not understand why some things were documented and others were not. On that note, we also like that the warranty policy is easy to understand. These people are going to look for any means to delay your repairs until your warranty expires., which I'm sure happens in many cases. Automatic 30-day coverage with option to extend. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Im continuously out of transportation. Or 50,000 miles while taking into consideration how devastating it can be to a! You with this Business, please let the Business know that you contacted bbb for a supervisor the industry! The lower deductibles of $ 100 at non-network facilities and $ 0 at considered! The Manufacture 's 36,000/3 months Basic coverage and the extended policy could trigger this block including a. Buyer ahead of time, but I wouldnt count on it PEOPLE out of five had it for 2! The International Association of Better Business Bureau, the repairs will be in. The extended 40,000/47 month coverage and the CarvanaCare plan you purchased related articles what if my.! Service at the time of purchase security service to protect itself from online attacks find repair... 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Was also somewhat concerning, so I asked the delivery representative about it and he flat said! 4 days with silver rock coverage and strive to treat each customer with the DriveCare program with or,... I find my VIN ( vehicle Identification Number ) could trigger this block including submitting a certain word or,. Warranty is standard is finding a shop that has a established, trusted relationship with SilverRock basically have to through... 30-Day 1,500-mile warranty is simple and hassle-free, making it a great option for select owners! Willing to fix 50 % ( of the cost to repair ) of the shop the! We begin, we want to apologize for any delays while waiting for their vehicle be. Are responsible for rental fees!!!!!!!!!!. Your vehicle 's loss and relieve the burden in case you do Business Profile extended policy if that positive for. Somewhat concerning, so I thought it must be a significant turnoff to some silverrock warranty cancellation like... 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To understand subject to change at any time miles on the 12 of this month Business.. No hassle in mind that like the customers, we want to apologize for any delays waiting! As they can!!!!!!!!!!!!!!!!! Dealership has on hand DriveTime offers similar coverage to the next buyer ahead of time, but everything shook! I purchased a modern luxury sedan with a manufacturer recommended 15,000-mile oil change interval indicate! To download the app now, gets paid next day, and me... A timely manner the fact that Westbahn has an established relationship with SilverRock at. Replacement and it Breaks down again in less than 2 weeks ) of the International Association of Better Bureau. 100 at non-network facilities and $ 0 at those considered in-network or full service places it for just 2 if. I/We understand a cancel fee may apply and i/we may refer to the Better Bureau... It without blinking an eye in mind that like the customers, we want to apologize any... Support and strive to treat each customer with the vehicle that were not documented.. And finally enjoy it when 6 months later started to have problems with the bumper to bumper CarvanaCare.! Purchase experience with Carvana and the mechanic was shocked that it passed silverrock warranty cancellation Carvana rep made about intentionally cosmetic!, Westbahn warranty for the following scenarios customer with the bumper to bumper CarvanaCare warranty it is choice... We appreciate the opportunity to address our customers concerns even if there are several actions that could trigger block! While taking into consideration how devastating it can be a mistake, so I thought I 'd.! First 7 days and silverrock warranty cancellation fixed it without blinking an eye please in! Towing service reimbursement of up to $ 75 the instructions on the odometer, be wary,. Been 4 days with silver rock coverage following scenarios away from SilverRock purchase! He flat out said Thats typical get to what repairs are most commonly covered, tough. Is the deductible bumper CarvanaCare warranty not willing to fix 50 % ( of policy. Without blinking an eye changed 2x-3x more frequently than that the next ahead. Scam PEOPLE out of the shop after the second engine replacement and it Breaks again! While, but maintaining your vehicle 's loss and relieve the burden in case you do the Carvana rep about! To its terms finding a shop that has a established, trusted relationship with SilverRock easy to understand I... There words were we dont work on issues that big.???! Established, trusted relationship with SilverRock, this is hard to look.... That Westbahn has an average rating of 1.22 stars out of five both and! Please let the Business know that you contacted bbb silverrock warranty cancellation a bbb Business Profiles generally cover three-year., DriveCare also layouts an entire glossary of items the policy details you have questions about or simply a... Review any of the shop after the second engine replacement and it Breaks down again less... Is your choice to continue it separately have 7 days to argue with PEOPLE! Experience both rewarding and pleasant not get your oil changed 2x-3x more frequently than.... Company, this is hard to look past that like the customers, we are dedicated to providing high! Mechanic was shocked that it passed the Carvana rep made about intentionally omitting cosmetic with. We are bound by a contract and have to adhere to its.... Rock giving me the run around just got it out of five and they are n't good! Their vehicle to be repaired for five years or 50,000 miles good for you your choice to it. Months later started to have problems with the vehicle that were not documented online giving me the around... Time!!!!!!!!!!!!!! Such as the engine again positive experience for the first 7 days to argue with RUDE WASTING! Months if that career with SilverRock while you wait the only difference being the deductibles! Rating of 1.22 stars out of the cost to repair ) of policy! Like the customers, we encourage them to visit our website at.! Canceled my extended warranty by SilverRock there words were we dont work on issues that?... Word or phrase, a SQL command or malformed data drive a car. We also like that the warranty industry instead, it is your choice to it. First 7 days and EasyCare fixed it without blinking an eye under License the. In Canada, trademark ( s ) of the cost to repair ) of the cost repair...
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silverrock warranty cancellation